Shipping Policy

Shipping Policy

Welcome to QIQIMARK! We’re committed to providing a smooth shipping experience for customers in the United States and internationally. Please review the details below to understand how we process and ship orders.

1. Order Processing

  • Orders are typically processed within 1 business day (24 business hours) after purchase.

  • Processing may take longer during peak seasons, promotions, or holidays.

  • Once shipped, you will receive a confirmation email with tracking information.

2. Domestic Shipping (United States)

  • Estimated Delivery Time: Typically 2–5 business days after dispatch (depending on location and carrier).

  • Shipping Cost: Shipping rates are calculated at checkout based on the selected method and destination.

  • Tracking: Most U.S. shipments include tracking.

3. International Shipping

  • Available Destinations: International shipping availability is shown at checkout. Some regions may be restricted.

  • Estimated Delivery Time: Typically 5–12 business days after dispatch, depending on destination and customs processing.

  • Customs, Duties, and Taxes: Customers are responsible for any import duties, taxes, or fees charged by their local authorities. These are not included at checkout.

  • Tracking: International shipments usually include tracking, but availability may vary by country/region.

4. Shipping Rates

  • Shipping charges are calculated at checkout based on destination, package weight, and shipping option selected.

5. Lost, Delayed, or Damaged Orders

  • If your order appears lost, delayed, or arrives damaged, please contact us at Contact@qiqimark.com with your order number and supporting photos (if applicable).

  • We will investigate with the carrier and provide a resolution in line with applicable policies.

  • For some international shipments, replacements may not be available; refunds may be issued after investigation where appropriate.

6. Returns and Refunds

  • Returns may be accepted within 30 days of delivery for unused items in original condition (unless otherwise stated).

  • International returns, if accepted, are typically at the customer’s expense.

  • Please refer to our Return Policy or contact us for instructions.

Contact

Recipient: Owen Xiao
Email: Contact@qiqimark.com
Phone: +1 (513) 629-0201
Address: 673 Schwartz Dr., Hamilton, Ohio 45013, United States